Shipping & Return Information

Shipping

Where Are You Located?

We are Headquartered in Australia where we package and manufacture our products. 

Do you ship overseas?

Yes, we ship worldwide from warehouses in Australia & the United States. Shipping costs will apply, and will be added at checkout.

 

Some of our items ship only from Australia

How long will it take to get my order?

It depends on where you are. Orders processed in Australia will take 2-7 business days to arrive.

Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Covid delays are still affecting some international deliveries, so please purchase early for time sensitive orders!


Current Shipping Times:

Australia

Standard: 2 - 7 Business Days

Express: 1 - 3 Business Days

 

United States

Standard: 5 - 10 Business Days

Express: 1 - 3 Business Days

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Tracking

All of our orders are fulfilled with tracking numbers. 

If you are having trouble tracking your delivery or have any questions on your order, please contact us at customercare@mykodu.com

Overseas Customs Fees

Australia & US
No customs fees apply. 

Other Countries
To the best of our ability we work to anticipate any customs fees you may incur at your local customs agency. However, you are solely responsible for any customs fees charged by your local government. If you would like to know if you will incur a customs charge, please contact us at customercare@mykodu.com

Returns

Can I return my product?

We always aim at making sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

General

Can I get my product personalized?

You can gift wrap and add a note to most items. Please choose the gift wrap option on the product page or (if unavailable) add the note on the checkout order page. 

 

We cannot guarantee that gift notes sent by email after your order will make it into the box (as your order may already have been dispatched). That said, we will do our best.

Can I Build My Own Custom Box

Yes you can. Start here

Need More Help?

Contact Us